To call someone through TELESAFE™, you first need to verify your phone number. For instructions on how to verify your phone number, see How do I verify my phone number?

Once your phone number is verified, you can place a call in one of the two following ways:

From a user’s profile:

  1. Open the profile of the person you are looking to contact and click “Call with TELESAFE™.”
  2. A new page will then load with a 1-855 number to dial as well as the user’s unique 5-digit pin
  3. To call the user, dial the 1-855 number and listen for the prompt to enter the 5-digit pin. You will then be connected with that user.

From a message in your Inbox: 

  1. Navigate to your Inbox and open the conversation with the person you would like to call.
  2. In the menu bar of the message, you will see a phone icon. Click the phone icon and you will be redirected to a new page with a 1-855 number to dial and the user’s unique 5-digit pin. 
  3. To call the user, dial the 1-855 number and listen for the prompt to enter the 5-digit pin. You will then be connected with that user.

NOTE: All pins expire after 4 hours. After the 4 hours, if you intend to call the user, you need to return to their profile and generate a new pin