Housekeeper Help Center

Featured articles

• How do I cancel my subscription to Housekeeper.com?
• How do I recognize a scammer?
• Where do I find my current subscription details?
• What is Housekeeper.com doing during Covid-19?
• What do I get with the Basic plan?
• What is your refund policy?

Getting Started

• What is Housekeeper.com?
• Can I browse the site without signing up?
• Does Housekeeper.com offer a free trial or single term subscriptions?
• Is there a charge for signing up on Housekeeper.com?
• How do I create an account on Housekeeper.com?
• Why should I purchase a subscription?
• What countries do you operate in?
• Where can I find your terms and policies?
• View all articles in “Getting Started”

My Profile

• Where is my profile visible to others?
• Profile photo tips and tricks!
• Why was my profile changed or not approved?
• Can I edit my recommendation(s)?
• How do I fill out the ‘Reasons To Hire Me’ section?
• What are the benefits of completing the ‘Reasons To Hire Me’ section?
• What is the ‘Reasons To Hire Me’ section?
• Can I upload a resume?
• View all articles in “My Profile”

Subscriptions and Billing

• How do I cancel my subscription to Housekeeper.com?
• Why is my credit card being declined?
• How do I reactivate my Housekeeper.com subscription?
• How do I update my credit card information?
• Where do I find my current subscription details?
• How do I prevent my subscription from automatically renewing?
• How do I change my subscription type on Housekeeper.com?
• Where do I find the receipts/invoices for my subscription payments?
• View all articles in “Subscriptions and Billing”

Settings

• Where are my account Settings?
• How do I reset my password?
• How do I change my email address?
• How do I change my phone number?
• How do I register for your email list?
• How do I change my email settings?
• How do I unsubscribe from Housekeeper.com emails?
• How do I disconnect my account from Facebook?
• View all articles in “Settings”

Safety Center

• How do I protect myself when using the site?
• How do I recognize a scammer?
• Does Housekeeper.com offer background checks?
• Is purchasing a subscription better for my security?
• What does Housekeeper.com do to ensure my safety when using the site?
• How do I report a scammer on Housekeeper.com?
• Is my contact information public?
• What is Housekeeper.com doing during Covid-19?
• View all articles in “Safety Center ”

Careguide

• Can I sign up on more than one site?
• Do you offer payroll services?
• What is CareGuide?

Tips for Finding Jobs

• Do you help me find a job?
• What qualifications and experience are required to get a job?
• How do I find the right position for my skills?
• How do I get paid once I find a job?
• Do I need to sign a contract?
• How should I respond to a message from an employer?
• How should I begin a conversation with a potential employer?
• How do I prepare for an interview?
• View all articles in “Tips for Finding Jobs”

Tips for Hiring

• Do you help me find a Housekeeper?
• How do I find the right fit for my needs?
• How should I begin a conversation with a potential employee?
• How should I respond to a message from an employee?
• How much should I pay my caregiver?
• Does Housekeeper.com help with the sponsorship process?

Inbox and Communication

• What types of text messages can I receive?
• What is TELESAFE™?
• How does TELESAFE™ work?
• How do I place a call using TELESAFE™?
• Why do I need to verify my phone number to use TELESAFE™?
• What do I do if I get someone's voicemail?
• Where can I find my call records?
• How do I report a scammer through my inbox?
• View all articles in “Inbox and Communication”

Searching for a match!

• How do I narrow down the search results?
• How are profiles sorted on the search page?
• How do I reset my filters?
• What does "Online Now" mean?
• What does "Last Seen" mean?
• What is a "Featured" profile?