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Housekeeper Help Center
Search our frequently asked questions for more information on our services.
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Featured articles
6 articles
What is your refund policy?
How do I recognize a scammer?
What do I get with the Basic plan?
What is Housekeeper.com doing during Covid-19?
Choosing a profile photo
Does my subscription automatically renew?
Getting Started
15 articles
What is Housekeeper.com?
Is there a charge for signing up?
Can I browse the site without signing up?
Why should I purchase a subscription?
Do you offer free trials or single term subscriptions?
Creating an account and posting a profile
What do I do once I have created my account and profile?
How do I verify my email?
View all articles in “Getting Started”
My Profile
20 articles
How do I login?
How do I upload a profile photo?
Choosing a profile photo
Why should I upload a photo(s) to my profile?
Where is my profile visible to others?
Why was my profile changed or not approved?
How do I edit my headline?
How do I edit my description?
View all articles in “My Profile”
Navigate the Search Page
6 articles
How do I narrow down the search results?
How are profiles sorted on the search page?
What is a "Featured" profile?
How do I reset my filters?
What does "Online Now" mean?
What does "Last Seen" mean?
Inbox and Messaging
13 articles
What is my Inbox for?
How to contact a match or apply for a job?
How do I share my contact information with others?
Why are my messages blurred?
Why did a message disappear from my Inbox?
When can I expect a response to my message?
How do I find someone’s profile from my Inbox?
How do I report a scammer through my inbox?
View all articles in “Inbox and Messaging ”
TELESAFE™
7 articles
What is TELESAFE™?
How does TELESAFE™ work?
How do I place a call using TELESAFE™?
Why do I need to verify my phone number to use TELESAFE™?
What do I do if I get someone's voicemail?
Where can I find my call records?
I do not want to use TELESAFE™. Do I still need to purchase a subscription for unlimited messaging?
Account Settings
12 articles
How do I enable text message alerts?
How do I reactivate my Housekeeper.com account?
How do I deactivate my account?
How do I disconnect my account from Facebook?
How do I unsubscribe from Housekeeper.com emails?
How do I change my email settings?
How do I register for your email list?
How do I change my phone number?
View all articles in “Account Settings”
Subscriptions and Billing
18 articles
What is your refund policy?
What do I get with the Basic plan?
How do I upgrade my Basic account?
Does my subscription automatically renew?
How do I prevent my subscription from automatically renewing?
When will I be billed for my subscription?
What's the difference between a monthly, quarterly, or yearly subscription?
How do I cancel my subscription?
View all articles in “Subscriptions and Billing”
Safety and Security
7 articles
How do I protect myself when using the site?
How do I recognize a scammer?
Is purchasing a subscription better for my security?
What does Housekeeper.com do to ensure my safety when using the site?
How do I report a scammer?
Is my contact information public?
What is Captcha?
Tips for Finding Jobs
11 articles
Do you help me find a job?
What qualifications and experience are required to get a job?
How do I find the right position for my skills?
How do I get paid once I find a job?
Do I need to sign a contract?
How should I respond to a message from an employer?
How should I begin a conversation with a potential employer?
How do I prepare for an interview?
View all articles in “Tips for Finding Jobs”
Tips for Hiring
7 articles
Do you help me find a Housekeeper?
Does Housekeeper.com offer background checks?
How do I find the right fit for my needs?
How should I begin a conversation with a potential employee?
How should I respond to a message from an employee?
How much should I pay my caregiver?
Does Housekeeper.com help with the sponsorship process?
Careguide
4 articles
What is CareGuide?
What is Housekeeper.com doing during Covid-19?
Can I sign up on more than one site?
Do you offer payroll services?