Housekeeper Help Center

Featured articles

• What is your refund policy?
• How do I recognize a scammer?
• What is a Basic membership?
• What is Housekeeper.com doing during Covid-19?
• Choosing a profile photo
• Does my subscription automatically renew?

Getting Started

• Is there a charge for signing up?
• Can I browse the site without signing up?
• Why should I purchase a subscription?
• Do you offer free trials or single term subscriptions?
• Creating an account and posting a profile
• What do I do once I have created my account and profile?
• How do I verify my email?
• How do I verify my phone number?
• View all articles in “Getting Started”

My Profile

• How do I login?
• How do I upload a profile photo?
• Choosing a profile photo
• Why should I upload a photo(s) to my profile?
• Where is my profile visible to others?
• Why was my profile changed or not approved?
• How do I edit the details of my profile?
• How do I change my location?
• View all articles in “My Profile”

Navigate the Search Page

• How do I narrow down the search results?
• How are profiles sorted on the search page?
• What is a "Featured" profile?
• How do I reset my filters?
• What does "Online Now" mean?
• What does "Last Seen" mean?

Inbox and Messaging

• What is my Inbox for?
• How to contact a match or apply for a job?
• How do I share my contact information?
• Why are my messages blurred?
• Why did a message disappear from my Inbox?
• When can I expect a response to my message?
• How do I find someone’s profile from my Inbox?
• How do I report a scammer through my inbox?
• View all articles in “Inbox and Messaging ”

TELESAFE™

• What is TELESAFE™?
• How does TELESAFE™ work?
• How do I place a call using TELESAFE™?
• Why do I need to verify my phone number to use TELESAFE™?
• What do I do if I get someone's voicemail?
• Where can I find my call records?
• I do not want to use TELESAFE™. Do I still need to purchase a subscription for unlimited messaging?

Account Settings

• How do I enable text message alerts?
• How do I reactivate my Housekeeper.com account?
• How do I delete my account?
• How do I disconnect my account from Facebook?
• How do I unsubscribe from Housekeeper.com emails?
• How do I change my email settings?
• How do I change my phone number?
• How do I change my email address?
• View all articles in “Account Settings”

Subscriptions and Billing

• What is your refund policy?
• What is a Basic membership?
• How do I upgrade?
• Does my subscription automatically renew?
• How do I prevent my subscription from automatically renewing?
• When will I be billed for my subscription?
• What's the difference between a monthly, quarterly, or yearly subscription?
• How do I cancel my subscription?
• View all articles in “Subscriptions and Billing”

Safety and Security

• How do I protect myself when using the site?
• How do I recognize a scammer?
• Is purchasing a subscription better for my security?
• What does Housekeeper.com do to ensure my safety when using the site?
• How do I report a scammer?
• Is my contact information public?
• What is Captcha?

Careguide

Hiring a Housekeeper

• Do you offer payroll services?
• Do you help me find a Housekeeper?
• How do I find the right fit for my needs?
• How should I begin a conversation with a potential employee?
• How should I respond to a message from an employee?
• Does Housekeeper.com help with the sponsorship process?
• How much should I pay my caregiver?
• Does Housekeeper.com offer background checks?
• View all articles in “Hiring a Housekeeper”

Being a Housekeeper

• Do I have to be licensed, bonded, and insured?
• What does it mean to be licensed, bonded, and insured?
• What qualifications and experience are required to get a job?
• How do I prepare for an interview?
• How do I get paid once I find a job?
• How should I begin a conversation with a potential employer?
• How should I respond to a message from an employer?
• Do you help me find a job?
• View all articles in “Being a Housekeeper”

Frequently asked questions

• Can I sign up on more than one site?
• What is Housekeeper.com?
• What is CareGuide?
• What is Housekeeper.com doing during Covid-19?
• How do I register for your email list?
• How do I report an issue I am experiencing with the website?