Housekeeper Help Center

Featured articles

• How do I recognize a scammer?
• How do I cancel my subscription?
• Does my subscription automatically renew?
• What is your refund policy?
• Why is there a charge on my credit card statement?
• Where do I find my current subscription details?

*NEW* — Reasons To Hire Me

• What is the ‘Reasons To Hire Me’ section?
• What are the benefits of completing the ‘Reasons To Hire Me’ section?
• How do I fill out the ‘Reasons To Hire Me’ section?

Getting Started

• What is Housekeeper.com?
• Can I browse the site without signing up?
• Do you offer a free trial?
• Is there a charge for signing up?
• How do I create an account?
• Why should I purchase a subscription?
• What countries do you operate in?
• Where can I find your terms and policies?
• View all articles in “Getting Started”

Listings

• How are profiles sorted on the search page?
• How do I narrow down the search results?
• What do I do if what I want is not listed in the filters?
• Where is my profile visible to others?
• How do I reset my filters?
• What is a "Featured" profile?
• What does "Online Now" mean?
• What does "Last Seen" mean?

Profiles

• How do I verify my email?
• How do I verify my phone number?
• What types of text messages can I receive?
• How do I delete my profile?
• Can I hide my profile from public view?
• How do I enable text message alerts?
• How do I edit my description?
• How do I make my profile stand out?
• View all articles in “Profiles”

Inbox & Messaging

• What is my Inbox for?
• How do I message users?
• How do I share my contact information with others?
• Can I report conversations or users from my Inbox?
• Why are my messages blurred?
• Why did a message disappear from my Inbox?
• What are archived messages?
• How do I archive a message?
• View all articles in “Inbox & Messaging”

TELESAFE™

• What is TELESAFE™?
• How does TELESAFE™ work?
• Why do I need to verify my phone number to use TELESAFE™?
• Where are call records stored?
• How do I place a call using TELESAFE™?
• What do I do if I get someone's voicemail?

Billing

• How do I cancel my subscription?
• Does my subscription apply to all sites?
• Does my subscription automatically renew?
• How do I prevent my subscription from automatically renewing?
• What is your refund policy?
• Why is there a charge on my credit card statement?
• Why is my credit card being declined?
• Where do I find my current subscription details?
• View all articles in “Billing”

Settings

• Where is the Settings page?
• How do I reset my password?
• How do I change my email address?
• How do I update my phone number?
• How do I register for your email list?
• How do I change my email settings?
• How do I unsubscribe from emails?
• How do I disconnect my account from Facebook?
• View all articles in “Settings”

Safety

• How do I recognize a scammer?
• How do I protect myself when using the site?
• What do you do to ensure my safety when using the site?
• How do I report a scammer?
• Is purchasing a subscription better for my security?
• Is my contact information public?
• Do you offer background checks?

Our Sites

• What is CareGuide?
• Can I sign up on more than one site?
• Do you offer payroll services?

Tips for Finding Jobs

• Do you help me find a job?
• What qualifications and experience are required to get a job?
• How do I find the right position for my skills?
• How do I get paid once I find a job?
• Do I need to sign a contract?
• How should I respond to a message from an employer?
• How should I begin a conversation with a potential employer?
• How do I prepare for an interview?
• View all articles in “Tips for Finding Jobs”

Tips for Hiring

• Do you help me find an employee?
• How do I find the right fit for my needs?
• How should I begin a conversation with a potential employee?
• How should I respond to a message from an employee?
• How much should I pay my caregiver?
• Do you help with the sponsorship process?